Refund policy

Return and Refund Policy

Last updated: July 17, 2026

We want you to feel confident shopping with GhostPrivacy.io. If something is not right with your order, please contact us and we will do our best to help.

Returns

Return requests must be submitted within 7 days of delivery.

To be eligible for a return, the item must be:

Unused and in its original condition
In its original packaging
Accompanied by your order number or proof of purchase

Before returning an item, please contact us through the contact page on GhostPrivacy.io. Returns sent without prior approval may not be accepted.

Because our products may be fulfilled by different shipping partners, the return address may be different from the address shown on your original package. Please do not return an item to the sender address unless instructed to do so.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery and contact us as soon as possible if your item arrives damaged, defective, incomplete, or different from what you ordered.

Please include:

Your order number
A description of the issue
Clear photos or videos showing the item, packaging, and any damage

After reviewing the information, we may offer a replacement, refund, or another appropriate resolution at no additional cost.

Change-of-Mind Returns

Returns for reasons such as ordering the wrong item, changing your mind, or no longer wanting the product may be accepted if the item meets the eligibility requirements above.

Customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges are nonrefundable unless the item was damaged, defective, or incorrect.

Nonreturnable Items

The following items may not be eligible for return:

Items that have been used, damaged, altered, or assembled after delivery
Items returned without their original packaging
Personalized or custom-made products
Clearance or final-sale items
Gift cards
Personal-care or hygiene-related items that have been opened

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow your bank or payment provider additional time to process and post the refund to your account.

Shipping fees are generally nonrefundable unless the return is due to an error by GhostPrivacy.io or one of our fulfillment partners.

Cancellations and Order Changes

Please contact us as soon as possible if you need to cancel or change an order.

We will make every effort to accommodate your request, but orders cannot be changed or canceled once they have entered processing or fulfillment. If the order has already shipped, you may need to wait for delivery and request a return.

Refused and Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address.

Orders that are refused, unclaimed, or returned because of an incorrect or incomplete address may be subject to return shipping or processing costs. Any approved refund may be reduced by these costs.

Missing Packages

If tracking shows that your package was delivered but you cannot locate it, please check with household members, neighbors, building management, and the shipping carrier.

We will gladly help review the shipment, but we cannot guarantee refunds or replacements for packages confirmed as delivered to the address provided at checkout.